Dineamic Help Centre

Questions about our food or service? Visit the help centre to find an answer to your query.

Our Food

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My Order

NDIS and HCP

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General FAQ

Pre-curated Bundle FAQS

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If your order was delivered to the wrong address, please let us know, providing images of the correct address if possible. We will flag the issue with the driver to ensure future deliveries are made correctly. Repeat incidents will be addressed serio

If your order was delivered to the wrong address, please let us know, providing images of the correct address if possible. We will flag the issue with the driver to ensure future deliveries are made correctly. Repeat incidents will be addressed seriously to prevent losing your trust and continued patronage.

What should I do if my order was delivered to the wrong address?

We take delivery issues seriously and appreciate any feedback regarding our delivery service. If a driver fails to properly execute delivery instructions or repeatedly makes errors, they will be penalized accordingly, and the matter will be addressed

We take delivery issues seriously and appreciate any feedback regarding our delivery service. If a driver fails to properly execute delivery instructions or repeatedly makes errors, they will be penalized accordingly, and the matter will be addressed with both the driver&apos;s contractor and our distribution center team to ensure it doesn&apos;t happen again. We may also provide additional instructions or reference materials to the driver to improve future delivery accuracy.

How are delivery issues with the driver handled?

The NDIS friendly invoice for your self-managed order will be issued within 5 business days after your order has been delivered. Please check your inbox, as well as your spam or junk folder, as invoices can sometimes be filtered incorrectly. If you h

The NDIS friendly invoice for your self-managed order will be issued within 5 business days after your order has been delivered. Please check your inbox, as well as your spam or junk folder, as invoices can sometimes be filtered incorrectly. If you haven&#x2019;t received your invoice within this time frame or need a copy, feel free to contact us for assistance.&#xA0;

When will I receive a self managed invoice for my order?

In the pleasant event that you receive a box of our meals as a gift but there isn't a note indicating who sent it, we can help you identify the sender. Simply provide us with your details, and we'll let you know who placed the order so you can proper

In the pleasant event that you receive a box of our meals as a gift but there isn&apos;t a note indicating who sent it, we can help you identify the sender. Simply provide us with your details, and we&apos;ll let you know who placed the order so you can properly express your gratitude. We&apos;re thrilled to hear that you&apos;re excited to try our meals and wish you and your family all the best!

How can I identify the sender of a gift order if there was no note included?

For clients without internet access, we can provide hard copy  menus by post. Simply provide us with the full name and address of the individual who requires the materials, and we'll organize the dispatch to their location. We are here to ensure all

For clients without internet access, we can provide hard copy&#xA0; menus by post. Simply provide us with the full name and address of the individual who requires the materials, and we&apos;ll organize the dispatch to their location. We are here to ensure all our customers, regardless of internet capabilities, have access to information about our meals and services.

How can I request information materials for a client without internet access?

Afterpay is indeed available as a payment option for our products. It will appear as a payment choice provided you are not logged in with Shop Pay or PayPal Express. If you cannot see Afterpay, please log out from these services.

Afterpay is indeed available as a payment option for our products. It will appear as a payment choice provided you are not logged in with Shop Pay or PayPal Express. If you cannot see Afterpay, please log out from these services.

Can I still use Afterpay to purchase your products?

If you are interested in becoming a supplier or partnering with our company, we invite you to send us your proposal via email. While we do not provide direct contact details of our procurement staff, rest assured that all communications addressed to

If you are interested in becoming a supplier or partnering with our company, we invite you to send us your proposal via email. While we do not provide direct contact details of our procurement staff, rest assured that all communications addressed to our procurement team are forwarded appropriately. If your proposal interests us and aligns with our company objectives, a member of the team will reach out to discuss possible next steps.

How can prospective partners or suppliers get in touch with the procurement team?

We appreciate your interest in involving us in promoting your fundraiser or event. While we remain open to community engagement, we ask that you provide details on how you envision our involvement. Whether it's via promotion or another form of suppor

We appreciate your interest in involving us in promoting your fundraiser or event. While we remain open to community engagement, we ask that you provide details on how you envision our involvement. Whether it&apos;s via promotion or another form of support, we welcome your ideas and look forward to understanding the possible ways we could help. Please reach out with the specifics of your request, and we can take it from there.

What is the process for promoting a fundraiser or event through your company?

To apply a shop voucher to your order without entering card details, ensure the order's total is no more than the voucher's value. If your order total, including the delivery fee, is below the voucher's value, there should be no need to provide payme

To apply a shop voucher to your order without entering card details, ensure the order&apos;s total is no more than the voucher&apos;s value. If your order total, including the delivery fee, is below the voucher&apos;s value, there should be no need to provide payment information. Just enter your voucher number at checkout and you&apos;re all set!

How do I apply a shop voucher to my order?

If you need to update your email address or phone number on your account, please reach out to us with the new information. We will update your account details from our end, and confirm once the changes are made. If you decide to change the email addr

If you need to update your email address or phone number on your account, please reach out to us with the new information. We will update your account details from our end, and confirm once the changes are made. If you decide to change the email address linked to your account, you will be able to use the new one to log in moving forward. Should you wish to be removed from our marketing email lists, simply notify us and we will unsubscribe you accordingly.

How do I update my email or phone number on my account?

If you find that your discount code is not working, please get in touch with our support team. Please provide us with the specific code in question to ensure prompt service.

If you find that your discount code is not working, please get in touch with our support team. Please provide us with the specific code in question to ensure prompt service.

How can I resolve issues with a discount code not working on Dineamic?

The containers we use for our meals are specifically designed for microwave use. Made from a polyethylene blend with ethylene-vinyl alcohol copolymer, they have been rigorously tested to meet European Commission Food Contact Materials Regulation, ens

The containers we use for our meals are specifically designed for microwave use. Made from a polyethylene blend with ethylene-vinyl alcohol copolymer, they have been rigorously tested to meet European Commission Food Contact Materials Regulation, ensuring they are safe for direct food contact during heating.