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How do I order meals using my NDIS or HCP funding?
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What should I do if my order was delivered to the wrong address?
If your order was delivered to the wrong address, please let us know, providing images of the correct address if possible. We will flag the issue with the driver to ensure future deliveries are made correctly. Repeat incidents will be addressed serio
How are delivery issues with the driver handled?
We take delivery issues seriously and appreciate any feedback regarding our delivery service. If a driver fails to properly execute delivery instructions or repeatedly makes errors, they will be penalized accordingly, and the matter will be addressed
When will I receive a self managed invoice for my order?
The NDIS friendly invoice for your self-managed order will be issued within 5 business days after your order has been delivered. Please check your inbox, as well as your spam or junk folder, as invoices can sometimes be filtered incorrectly. If you h
How can I identify the sender of a gift order if there was no note included?
In the pleasant event that you receive a box of our meals as a gift but there isn't a note indicating who sent it, we can help you identify the sender. Simply provide us with your details, and we'll let you know who placed the order so you can proper
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