If your order arrives missing any items, make sure you compare your order confirmation with what you've received, as well as checking the carton thoroughly to ensure it's empty of all contents.

If your order arrives missing any items, make sure you compare your order confirmation with what you&apos;ve received, as well as checking the carton thoroughly to ensure it&apos;s empty of all contents.We also recommend checking that there aren&apos;t any other boxes - sometimes, depending on how much you&apos;ve ordered, you&apos;ll find your box has been marked &quot;1 of 2&quot;, so it&apos;s worth checking if this is the case.Secondly, we may have not been able to provide an item on your order due to a shortage - we cook our meals fresh, so from time to time we&apos;ll experience shortages based on unavailability of raw produce, or other factors. If this happens, we&apos;ll endeavour to email you before you receive your order, and you&apos;ll receive a full refund for any missing items.If neither of these seems to be the case, reach out to us at <a href="mailto:team@dineamic.com.au" rel="noopener">team@dineamic.com.au</a>, and we&apos;ll investigate further.

What do I do if I'm missing items in my order?

You may cancel an order 5 business days prior to the selected date of delivery by contacting our team directly.

You may cancel an order 5 business days prior to the selected date of delivery by contacting our team directly.We understand that sometimes there are extenuating circumstances, and we strive to make your experience with Dineamic as smooth and convenient as possible. Please feel free to get in touch with our customer service team regarding your cancellation request on (03) 8669 0587 or <a href="mailto:team@dineamic.com.au" rel="noreferrer noopener" target="_blank">team@dineamic.com.au</a>.&#xA0;

How do I cancel my order?

You absolutely can - our team are more than happy to assist.

You absolutely can - our team are more than happy to assist.Just call (03) 8669 0587. Our team are available Monday to Friday, 9am to 5pm (AEST/AEDT). We&apos;re only a small team so if you don&apos;t get through, leave a message and we&apos;ll get back to you as soon as we can.

Can I place an order with you over the phone?

Whilst we can assist with any questions via email or chat with you on the phone, we're not able to take your order via email.

Whilst we can assist with any questions via email or chat with you on the phone, we&apos;re not able to take your order via email.All orders require payment up front, and due to privacy reasons, we&apos;re unable to accept any orders with your credit card information contained via email (you may want to read over our <a href="https://www.dineamic.com.au/pages/privacy-policy" rel="noopener">Privacy Policy</a> for more info).We understand that customers with special needs may have difficulty placing orders over the phone or have difficulties with our website, so feel free to email us at <a href="mailto:team@dineamic.com.au" rel="noopener">team@dineamic.com.au</a> so we can find a solution for you!

Can I place an order with you via email?

Whilst we transport your food under refrigerated conditions to ensure it arrives fresh, our cooling gel packs are packed at the top of the delivery carton to ensure your food remains at a safe temperature.

Whilst we transport your food under refrigerated conditions to ensure it arrives fresh, our cooling gel packs are packed at the top of the delivery carton to ensure your food remains at a safe temperature.We have performed extensive testing on our gel packs, and the items in your delivery should remain cold for up to three hours, or overnight if you&apos;ve selected an overnight time slot for your delivery.The cooling gel packs are initially frozen as we keep them in the freezer, but as your food is transported in refrigerated conditions the consistency will be gel-like rather than frozen.Our drivers will endeavour to leave your order in a safe location out of direct sunlight where possible - and while we make every effort to ensure your food is safe, it is ultimately your responsibility once it&apos;s been delivered - so please ensure to bring your order inside and put your meals in the fridge once delivered.Also, you can reuse the gel packs if you like - just put them in the freezer and be sure not to pierce them. To get rid of them, pierce the satchel and drain the contents down the sink - it&apos;s essentially just salty water. The soft plastics can be recycled how you normally recycle your soft plastics.We use Thermogard gel packs. The gel is made as a mixture of acrylic acid, water, cross-linking agents are and UV initiator chemicals. This is essentially a salty solution so it is safe to dispose of this down the sink. Thermogard Gel Packs are recyclable at any soft plastic recycling schemes.

What's the deal with the cooling gel pack?

If we're unable to fulfill an item in your order will be notified by email as soon as is practical, and will be provided with a refund.

If we&apos;re unable to fulfill an item in your order you will be notified by email as soon as is practical, and will be provided with a refund.The packing team will do their best to try to fulfill all listed meals in an order, but sometimes the stock is not available due to multiple reasons. If a particular meal is unable to be included in your order, we will notify you by email and provide a refund for that meal.As the orders are all packed by humans, there may be an error from time to time. If you&apos;re missing a meal and haven&apos;t received an email, or you&apos;ve received an unexpected substitution, please let us know right away by contacting team@dineamic.com.au.

What happens if a meal goes out of stock after I've ordered it?

Please make sure to check your order confirmation email. If you don't receive one, let us know as soon as possible.

After placing your order you&apos;ll receive an order confirmation email with your order number, your meals and any delivery details.Please check that the delivery address and date are correct.If there are any issues or you haven&apos;t received an order confirmation, please contact us as soon as possible at <a href="mailto:team@dineamic.com.au">team@dineamic.com.au</a>&#xA0;or on (03) 8669 0587.

How do I know if my order is correct?

Dineamic Help Centre

My Order

Do you cater for allergies, food intolerances and dietary preferences?

Do I have to cook or prepare the food?

Who supplies your raw ingredients?

What is the process for how your meals are cooked and transferred into your packaging?

Is your food kosher?

Are your meals suitable for vegetarians or vegans?

Do you use any preservatives in your food?

Can I freeze my fresh meals?

Do I have to follow a meal plan?

Can one person eat a pouch meal that serves two?

One of my favourites is missing?

Where can I find the ingredients and nutritional information for my meal?

Does your food come frozen?

Is your food halal certified?

Can I make changes to meal plans?

Do you have low carb options?

Will I lose weight eating Dineamic?

Do you offer nutritional advice?

Are your meals suitable for people on a low FODMAP diet?

Are your meals suitable for people with nut allergies?

How do I heat my meals?

Do you do Breakfasts?

Can I eat Dineamic while pregnant or breastfeeding?

Do you cater for people who are gluten intolerant or coeliacs?

Why have you updated your allergen advice?

Can you help me find meals that are low in salt?

Can I make changes to a specific meal?

How often do you change your menu?

How long will my meals last?

Which meals do you recommend for people with Diabetes?

Does your food contain palm oil?

Our Food

Can I collect my order?

What time can I expect my order to arrive?

Can I change my delivery day?

How can I add delivery instructions to my order?

Can your driver call me before delivery?

How is the food delivered?

How long can the food be kept outside for?

Can I request a specific delivery time?

Do you deliver to high rises and apartments blocks?

What can I do if I won't be home for the delivery date?

How can I find out if you deliver to my area?

How much is shipping?

How do I dispose of the delivery and meal packaging?

Delivery

How do I determine my eligibility for subsidised meals?

What happens when my plan needs to be renewed?

How do you price your ingredients for NDIS participants?

How do I order if I'm a self-managed participant?

What do I have to pay with my NDIS subsidised meals?

How do I assist an NDIS participant to sign up with Dineamic?

How do I get a quote for Dineamic?

Can I trial the meals before I commit to using Dineamic as my meals provider with the NDIS?

I'm an NDIS participant - how can I find out if Dineamic is right for me?

Why isn't my NDIS discount code working?

NDIS

What payment options do you offer?

Where can I find my invoice?

How do I manage my AfterPay payment?

How do I manage my ZipPay payment?

How can I manage my PayPal payment?

Can you keep my payment method on file?

Has the price of your meals changed?

How do I order meals through my Home Care Package?

I'm doing a BFT challenge - how do I use my discount?

Is there a minimum order amount?

How does your $70 OFF offer work?

Payments

What should I do if I'm having an issue with your website?

One of my favourites is out of stock?

The answer to my question isn't listed here!

What if I'm not satisfied with my meal?

Can I purchase your products as a gift for someone, or send a gift voucher?

Where can I find the Dineamic store?

Does Dineamic offer catering services?

Where is your kitchen located?

Are there any changes to the business due to COVID-19?

How do I get in touch with you?

Are you a carbon neutral company?

General FAQ

Have your bundles changed recently?

Can I make changes to the bundles?

Can I apply discount codes in bundles?

Will there be a vegetarian/vegan bundle?

How do I order a bundle?

Bundles