My Order
What do I do if I'm missing items in my order?
If your order arrives missing any items, make sure you compare your order confirmation with what you've received, as well as checking the carton thoroughly to ensure it's empty of all contents.
Can I reorder what I had last time?
Easy! Firstly, make sure you've got an account on our website, where you can view your previous orders.
How do I cancel my order?
You may cancel an order 5 business days prior to the selected date of delivery by contacting our team directly.
Can I place an order with you over the phone?
You absolutely can - our team are more than happy to assist.
What's the deal with the cooling gel pack?
Whilst we transport your food under refrigerated conditions to ensure it arrives fresh, our cooling gel packs are packed at the top of the delivery carton to ensure your food remains at a safe temperature.
What happens if a meal goes out of stock after I've ordered it?
If we're unable to fulfill an item in your order will be notified by email as soon as is practical, and will be provided with a refund.
How do I know if my order is correct?
Please make sure to check your order confirmation email. If you don't receive one, let us know as soon as possible.
What do I do if my meal arrives damaged or spoiled?
We're really sorry to hear that — please don't consume the meal. Take a photo of the item and contact us at [email protected] within 24 hours of delivery. Include your order number and a description of the issue and we'll arrange a replacement or
How do refunds work?
If something isn't right with your order — a damaged meal, a missing item, or a quality issue — contact us at [email protected] within 24 hours of delivery with your order number and a photo where relevant. Refunds are processed back to your origi
Can I order from Dineamic chilled and HeyDay frozen ranges at the same time?
You can absolutely mix Fresh and Frozen meals in your order!. At checkout, they’ll be separated into two carts for easy review. Please note that each cart (Fresh and Frozen) must meet the minimum order value to proceed. Your Fresh and Frozen meals wi