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What should I do if my order was delivered to the wrong address?
If your order was delivered to the wrong address, please let us know, providing images of the correct address if possible. We will flag the issue with the driver to ensure future deliveries are made correctly. Repeat incidents will be addressed serio
How are delivery issues with the driver handled?
We take delivery issues seriously and appreciate any feedback regarding our delivery service. If a driver fails to properly execute delivery instructions or repeatedly makes errors, they will be penalized accordingly, and the matter will be addressed
When will I receive a self managed invoice for my order?
The NDIS friendly invoice for your self-managed order will be issued within 5 business days after your order has been delivered. Please check your inbox, as well as your spam or junk folder, as invoices can sometimes be filtered incorrectly. If you h
How can I identify the sender of a gift order if there was no note included?
In the pleasant event that you receive a box of our meals as a gift but there isn't a note indicating who sent it, we can help you identify the sender. Simply provide us with your details, and we'll let you know who placed the order so you can proper
How can I request information materials for a client without internet access?
For clients without internet access, we can provide hard copy menus by post. Simply provide us with the full name and address of the individual who requires the materials, and we'll organize the dispatch to their location. We are here to ensure all
Can I still use Afterpay to purchase your products?
Afterpay is indeed available as a payment option for our products. It will appear as a payment choice provided you are not logged in with Shop Pay or PayPal Express. If you cannot see Afterpay, please log out from these services.
How can prospective partners or suppliers get in touch with the procurement team?
If you are interested in becoming a supplier or partnering with our company, we invite you to send us your proposal via email. While we do not provide direct contact details of our procurement staff, rest assured that all communications addressed to
What is the process for promoting a fundraiser or event through your company?
We appreciate your interest in involving us in promoting your fundraiser or event. While we remain open to community engagement, we ask that you provide details on how you envision our involvement. Whether it's via promotion or another form of suppor
How do I apply a shop voucher to my order?
To apply a shop voucher to your order without entering card details, ensure the order's total is no more than the voucher's value. If your order total, including the delivery fee, is below the voucher's value, there should be no need to provide payme
How do I update my email or phone number on my account?
If you need to update your email address or phone number on your account, please reach out to us with the new information. We will update your account details from our end, and confirm once the changes are made. If you decide to change the email addr
How can I resolve issues with a discount code not working on Dineamic?
If you find that your discount code is not working, please get in touch with our support team. Please provide us with the specific code in question to ensure prompt service.
Are your meal containers microwave-safe and tested for food safety?
The containers we use for our meals are specifically designed for microwave use. Made from a polyethylene blend with ethylene-vinyl alcohol copolymer, they have been rigorously tested to meet European Commission Food Contact Materials Regulation, ens