The quality of our meals is very important to us at Dineamic, so we're sorry if our meals haven't met the standards that you (and we) expect.

The quality of our meals is very important to us at Dineamic, so we&apos;re sorry if our meals haven&apos;t met the standards that you (and we) expect.We offer satisfaction for our online orders, so if you&apos;re not happy with a meal, please contact us at <a data-fr-linked="true" href="mailto:team@dineamic.com.au">team@dineamic.com.au</a>Satisfaction:<ul><li style="font-size: 16px;">Applies to Dineamic products only</li><li style="font-size: 16px;">Must be used in genuine cases of dissatisfaction</li><li style="font-size: 16px;">May require additional information (such as photos and etc)</li><li style="font-size: 16px;">Is offered in good faith and subject to our right to refuse requests if we suspect abuse</li></ul>You&apos;ll need to contact us within 5 days of your delivery to request a credit.If the food has arrived damaged or faulty, or you&apos;re concerned about any other element of the meal, please let us know as soon as you can. Images or a description of the issue may be required so we can investigate and promptly resolve the issue for you.If you&apos;ve grabbed one of our meals in store, feel free to reach out regardless!

What if I'm not satisfied with my meal?

We have two Dineamic Foodstores, conveniently located in South Yarra and Prahran.

We currently have two Dineamic Foodstores conveniently located in South Yarra and Prahran.<span id="isPasted" style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">There you can find an extensive range of our meals, enjoy the great coffee and try out some of our freshly made healthy snacks.South Yarra Foodstore - Shop 3A, 199 Toorak Road South YarraPrahran Foodstore - 252 Chapel Street Prahran

Where can I find the Dineamic store?

You can contact our friendly Customer Service team at team@dineamic.com.au.

You can contact our friendly Customer Service team by phone or email:<a href="mailto:team@dineamic.com.au">team@dineamic.com.au</a>(03) 8669 0587Our Customer Service team is available Monday-Friday 9am-5pm (excluding public holidays).

How do I get in touch with you?

We sure are! We offset nearly 1,000 tonnes of carbon every year through our amazing partner Bimbadeen Phillip Island. Their local farmers can sequester carbon in soils by growing deep rooted crops and grasses by photosynthesis, removing gigatons to m

We sure are! We offset nearly 1,000 tonnes of carbon every year through our amazing partner Bimbadeen Phillip Island.Their local farmers can sequester carbon in soils by growing deep rooted crops and grasses by photosynthesis, removing gigatons to megatons of CO2 from the atmosphere sequestering them back to the soils.

Are you a carbon neutral company?

Dineamic Help Centre

General FAQ

Do you cater for allergies, food intolerances and dietary preferences?

What is the process for how your meals are cooked and transferred into your packaging?

Do you use any preservatives in your food?

Can I freeze my fresh meals?

Can one person eat a pouch meal that serves two?

Where can I find the ingredients and nutritional information for my meal?

Will I lose weight eating Dineamic?

Do you offer nutritional advice?

Can I make changes to a specific meal?

Meal Tray Upgrade: What’s Changed & How to Use Them

Our Food

Can I collect my order?

What time can I expect my order to arrive?

Can I change my delivery day?

How can I add delivery instructions to my order?

How is the food delivered?

Can I request a specific delivery time?

Do you deliver to high-rises and apartments blocks?

What can I do if I won't be home for the delivery date?

How can I find out if you deliver to my area?

How much is shipping?

How do I dispose of the delivery and meal packaging?

Delivery

What do I do if I'm missing items in my order?

How do I cancel my order?

Can I place an order with you over the phone?

What's the deal with the cooling gel pack?

What happens if a meal goes out of stock after I've ordered it?

How do I know if my order is correct?

My Order

How do I determine my eligibility for subsidised meals?

What happens when my plan needs to be renewed?

How do I order if I'm a self-managed participant?

What do I have to pay with my NDIS subsidised meals?

How do I assist an NDIS participant to sign up with Dineamic?

NDIS and SAH

How do I order meals through my Support At Home?

Is there a minimum order amount?

Payments

Have your bundles changed recently?

Can I make changes to the bundles?

Can I apply discount codes in bundles?

How do I order a bundle?

Pre-curated Bundle FAQS

How Does Subscription Work?

How Often Can I Receive Delivery?

Is It Possible to Cancel Subscription Anytime?

Is One-Time Purchase Still Available?

How do the Subscription Billing and Delivery Schedule Work?

I'm a NDIS/SAH Participant. Is Subscription Available for Me?

Subscription

What should I do if my order was delivered to the wrong address?

How are delivery issues with the driver handled?

When will I receive a self managed invoice for my order?

How can I identify the sender of a gift order if there was no note included?

How can I request information materials for a client without internet access?

Can I still use Afterpay to purchase your products?

How can prospective partners or suppliers get in touch with the procurement team?