Dineamic Help Centre

The quality of our meals is very important to us at Dineamic, so we&apos;re sorry if our meals haven&apos;t met the standards that you (and we) expect.We offer satisfaction for our online orders, so if you&apos;re not happy with a meal, please contact us at <a data-fr-linked="true" href="mailto:team@dineamic.com.au">team@dineamic.com.au</a>Satisfaction:<ul><li style="font-size: 16px;">Applies to Dineamic products only</li><li style="font-size: 16px;">Must be used in genuine cases of dissatisfaction</li><li style="font-size: 16px;">May require additional information (such as photos and etc)</li><li style="font-size: 16px;">Is offered in good faith and subject to our right to refuse requests if we suspect abuse</li></ul>You&apos;ll need to contact us within 5 days of your delivery to request a credit.If the food has arrived damaged or faulty, or you&apos;re concerned about any other element of the meal, please let us know as soon as you can. Images or a description of the issue may be required so we can investigate and promptly resolve the issue for you.If you&apos;ve grabbed one of our meals in store, feel free to reach out regardless!

The quality of our meals is very important to us at Dineamic, so we're sorry if our meals haven't met the standards that you (and we) expect.

What if I'm not satisfied with my meal?

General FAQ

Do you cater for allergies, food intolerances and dietary preferences?

Do I have to cook or prepare the food?

Who supplies your raw ingredients?

What is the process for how your meals are cooked and transferred into your packaging?

Is your food kosher?

Do you use any preservatives in your food?

Can I freeze my fresh meals?

Can one person eat a pouch meal that serves two?

One of my favourites is missing?

Where can I find the ingredients and nutritional information for my meal?

Does your food come frozen?

Is your food halal certified?

Will I lose weight eating Dineamic?

Do you offer nutritional advice?

Are your meals suitable for people with nut allergies?

Can I eat Dineamic while pregnant or breastfeeding?

Do you cater for people who are gluten intolerant or coeliacs?

Can I make changes to a specific meal?

How often do you change your menu?

Does your food contain palm oil?

Our Food

Can I collect my order?

What time can I expect my order to arrive?

Can I change my delivery day?

How can I add delivery instructions to my order?

Can your driver call me before delivery?

How is the food delivered?

How long can the food be kept outside for?

Can I request a specific delivery time?

Do you deliver to high-rises and apartments blocks?

What can I do if I won't be home for the delivery date?

How can I find out if you deliver to my area?

How much is shipping?

How do I dispose of the delivery and meal packaging?

Delivery

What do I do if I'm missing items in my order?

How do I cancel my order?

Can I place an order with you over the phone?

Can I place an order with you via email?

What's the deal with the cooling gel pack?

What happens if a meal goes out of stock after I've ordered it?

How do I know if my order is correct?

My Order

How do I determine my eligibility for subsidised meals?

What happens when my plan needs to be renewed?

How do you price your ingredients for NDIS participants?

How do I order if I'm a self-managed participant?

What do I have to pay with my NDIS subsidised meals?

How do I assist an NDIS participant to sign up with Dineamic?

Can I trial the meals before I commit to using Dineamic as my meals provider with the NDIS?

I'm an NDIS participant - how can I find out if Dineamic is right for me?

Why isn't my NDIS discount code working?

NDIS and HCP

What payment options do you offer?

Where can I find my invoice?

How do I manage my AfterPay payment?

How do I manage my ZipPay payment?

How can I manage my PayPal payment?

Can you keep my payment method on file?

Has the price of your meals changed?

How do I order meals through my Home Care Package?

I'm doing a BFT challenge - how do I use my discount?

Is there a minimum order amount?

Payments

What should I do if I'm having an issue with your website?

One of my favourites is out of stock?

The answer to my question isn't listed here!

Can I purchase your products as a gift for someone, or send a gift voucher?

Where can I find the Dineamic store?

Does Dineamic offer catering services?

Where is your kitchen located?

Are there any changes to the business due to COVID-19?

How do I get in touch with you?

Are you a carbon neutral company?

Have your bundles changed recently?

Can I make changes to the bundles?

Can I apply discount codes in bundles?

How do I order a bundle?

Pre-curated Bundle FAQS

How Does Subscription Work?

How Often Can I Receive Delivery?

Is It Possible to Cancel Subscription Anytime?

Is One-Time Purchase Still Available?

How do the Subscription Billing and Delivery Schedule Work?

I'm a NDIS/HCP Participant. Is Subscription Available for Me?

Subscription

What should I do if my order was delivered to the wrong address?

How are delivery issues with the driver handled?

When will I receive a self managed invoice for my order?

How can I identify the sender of a gift order if there was no note included?

How can I request information materials for a client without internet access?

Can I still use Afterpay to purchase your products?

How can prospective partners or suppliers get in touch with the procurement team?

What if I'm not satisfied with my meal?Updated 3 months ago