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Dineamic Customer Experience
Customer Service Hours: Monday to Friday, 9:00am – 5:00pm (excluding public holidays)

Dineamic Help Centre

Whether you&apos;re a support coordinator, plan manager, or a carer wanting to get someone signed up with Dineamic, we&apos;ll do our best to take care of the admin and make it as seamless as possible.There can be a lot of paperwork and back and forth involved with signing up for NDIS subsidised meals, so we&apos;ll need a little help from you to make it a smooth process.Firstly, you&apos;ll need a quote to get started. Please fill out the quote form form our website for a personalised quote.Once the form has been completed a quote and a blank service agreement will be sent your way. This is all done via the marvels of technology - so all you need to do is to fill out the &#xA0;agreement and provide a digital signature and we&apos;ll get the rest sorted. Confused as to how this works? Don&apos;t be - we&apos;ll help you with that!Once that&apos;s done, we&apos;ll send you some info on how to order, and you&apos;re good to go!

Whether you're a support coordinator, plan manager, or a carer wanting to get someone signed up with Dineamic, we'll do our best to take care of the admin and make it as seamless as possible.

How do I assist an NDIS participant to sign up with Dineamic?

NDIS and SAH

Do you cater for allergies, food intolerances and dietary preferences?

What is the process for how your meals are cooked and transferred into your packaging?

Do you use any preservatives in your food?

Can I freeze my fresh meals?

Can one person eat a pouch meal that serves two?

Where can I find the ingredients and nutritional information for my meal?

Will I lose weight eating Dineamic?

Do you offer nutritional advice?

Can I make changes to a specific meal?

Meal Tray Upgrade: What’s Changed & How to Use Them

Our Food

Can I collect my order?

What time can I expect my order to arrive?

Can I change my delivery day?

How can I add delivery instructions to my order?

How is the food delivered?

Can I request a specific delivery time?

Do you deliver to high-rises and apartments blocks?

What can I do if I won't be home for the delivery date?

How can I find out if you deliver to my area?

How much is shipping?

How do I dispose of the delivery and meal packaging?

Delivery

What do I do if I'm missing items in my order?

How do I cancel my order?

Can I place an order with you over the phone?

What's the deal with the cooling gel pack?

What happens if a meal goes out of stock after I've ordered it?

How do I know if my order is correct?

My Order

How do I determine my eligibility for subsidised meals?

What happens when my plan needs to be renewed?

How do I order if I'm a self-managed participant?

What do I have to pay with my NDIS subsidised meals?

How do I order meals through my Support At Home?

Is there a minimum order amount?

Payments

What if I'm not satisfied with my meal?

Where can I find the Dineamic store?

How do I get in touch with you?

Are you a carbon neutral company?

General FAQ

Have your bundles changed recently?

Can I make changes to the bundles?

Can I apply discount codes in bundles?

How do I order a bundle?

Pre-curated Bundle FAQS

How Does Subscription Work?

How Often Can I Receive Delivery?

Is It Possible to Cancel Subscription Anytime?

Is One-Time Purchase Still Available?

How do the Subscription Billing and Delivery Schedule Work?

I'm a NDIS/SAH Participant. Is Subscription Available for Me?

Subscription

What should I do if my order was delivered to the wrong address?

How are delivery issues with the driver handled?

When will I receive a self managed invoice for my order?

How can I identify the sender of a gift order if there was no note included?

How can I request information materials for a client without internet access?

Can I still use Afterpay to purchase your products?

How can prospective partners or suppliers get in touch with the procurement team?

How do I assist an NDIS participant to sign up with Dineamic?Updated 4 days ago