Dineamic Help Centre

<p id="isPasted">If you&apos;re an existing customer with us, you&apos;ll need to go through the process of getting a quote and approval from your plan manager and the NDIS. Once this is done, we&apos;ll be able to continue ordering meals with Dineamic.</p><p>We recommend getting the process started early as the process can be lengthy - but we&apos;re here to help every step of the way. Feel free to email us at <a href="mailto:team@dineamic.com.au" rel="noopener">team@dineamic.com.au</a> if you need any further assistance.</p>

If you're an existing customer with us, you'll need to go through the process of getting a quote and approval from your plan manager and the NDIS. Once this is done, we'll be able to continue ordering meals with Dineamic.

What happens when my plan needs to be renewed?

NDIS

Do you cater for allergies, food intolerances and dietary preferences?

Do I have to cook or prepare the food?

Who supplies your raw ingredients?

What is the process for how your meals are cooked and transferred into your packaging?

Is your food kosher?

Are your meals suitable for vegetarians or vegans?

Do you use any preservatives in your food?

Can I freeze my fresh meals?

Do I have to follow a meal plan?

Can one person eat a pouch meal that serves two?

One of my favourites is missing?

Where can I find the ingredients and nutritional information for my meal?

Does your food come frozen?

Is your food halal certified?

Can I make changes to meal plans?

Do you have low carb options?

Will I lose weight eating Dineamic?

Do you offer nutritional advice?

Are your meals suitable for people on a low FODMAP diet?

Are your meals suitable for people with nut allergies?

How do I heat my meals?

Do you do Breakfasts?

Can I eat Dineamic while pregnant or breastfeeding?

Do you cater for people who are gluten intolerant or coeliacs?

Why have you updated your allergen advice?

Can you help me find meals that are low in salt?

Can I make changes to a specific meal?

How often do you change your menu?

How long will my meals last?

Which meals do you recommend for people with Diabetes?

Does your food contain palm oil?

Our Food

Can I collect my order?

What time can I expect my order to arrive?

Can I change my delivery day?

How can I add delivery instructions to my order?

Can your driver call me before delivery?

How is the food delivered?

How long can the food be kept outside for?

Can I request a specific delivery time?

Do you deliver to high rises and apartments blocks?

What can I do if I won't be home for the delivery date?

How can I find out if you deliver to my area?

How much is shipping?

How do I dispose of the delivery and meal packaging?

Delivery

What do I do if I'm missing items in my order?

How do I cancel my order?

Can I place an order with you over the phone?

Can I place an order with you via email?

What's the deal with the cooling gel pack?

What happens if a meal goes out of stock after I've ordered it?

How do I know if my order is correct?

My Order

How do I determine my eligibility for subsidised meals?

How do you price your ingredients for NDIS participants?

How do I order if I'm a self-managed participant?

What do I have to pay with my NDIS subsidised meals?

How do I assist an NDIS participant to sign up with Dineamic?

How do I get a quote for Dineamic?

Can I trial the meals before I commit to using Dineamic as my meals provider with the NDIS?

I'm an NDIS participant - how can I find out if Dineamic is right for me?

Why isn't my NDIS discount code working?

What payment options do you offer?

Where can I find my invoice?

How do I manage my AfterPay payment?

How do I manage my ZipPay payment?

How can I manage my PayPal payment?

Can you keep my payment method on file?

Has the price of your meals changed?

How do I order meals through my Home Care Package?

I'm doing a BFT challenge - how do I use my discount?

Is there a minimum order amount?

How does your $70 OFF offer work?

Payments

What should I do if I'm having an issue with your website?

One of my favourites is out of stock?

The answer to my question isn't listed here!

What if I'm not satisfied with my meal?

Can I purchase your products as a gift for someone, or send a gift voucher?

Where can I find the Dineamic store?

Does Dineamic offer catering services?

Where is your kitchen located?

Are there any changes to the business due to COVID-19?

How do I get in touch with you?

Are you a carbon neutral company?

General FAQ

Have your bundles changed recently?

Can I make changes to the bundles?

Can I apply discount codes in bundles?

Will there be a vegetarian/vegan bundle?

How do I order a bundle?

Bundles

What happens when my plan needs to be renewed?Updated 3 months ago