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Dineamic Customer Experience
Customer Service Hours: Monday to Friday, 9:00am – 5:00pm (excluding public holidays)

Dineamic Help Centre

We don&#x2019;t offer pick-up for online orders from our warehouse, but you&#x2019;re welcome to visit one of our Dineamic Foodstores in Melbourne to purchase meals in person: South YarraShop 3A, 199 Toorak Road, South Yarra VIC 3141Prahran252 Chapel Street, Prahran VIC 3181Opening hours:Weekdays: 10:00am &#x2013; 7:00pmWeekends: 10:00am &#x2013; 5:00pm

No we don't offer click and collect for online orders

Can I collect my order?

Delivery

Do you cater for allergies, food intolerances and dietary preferences?

Who supplies your raw ingredients?

What is the process for how your meals are cooked and transferred into your packaging?

Is your food kosher?

Are your meals suitable for vegetarians or vegans?

Do you use any preservatives in your food?

Can I freeze my fresh meals?

Can one person eat a pouch meal that serves two?

One of my favourites is missing?

Where can I find the ingredients and nutritional information for my meal?

Is your food halal certified?

Will I lose weight eating Dineamic?

Do you offer nutritional advice?

Are your meals suitable for people on a low FODMAP diet?

Are your meals suitable for people with nut allergies?

Can I eat Dineamic while pregnant or breastfeeding?

Do you cater for people who are gluten intolerant or coeliacs?

Can you help me find meals that are low in salt?

Can I make changes to a specific meal?

How often do you change your menu?

Which meals do you recommend for people with Diabetes?

Meal Tray Upgrade: What’s Changed & How to Use Them

How are your meals packaged?

Can one person eat a Mains for Two pouch?

How is your nutritional information calculated?

Our Food

What time can I expect my order to arrive?

Can I change my delivery day?

How can I add delivery instructions to my order?

Can your driver call me before delivery?

How is the food delivered?

Can I request a specific delivery time?

Do you deliver to high-rises and apartments blocks?

What can I do if I won't be home for the delivery date?

How can I find out if you deliver to my area?

How much is shipping?

How do I dispose of the delivery and meal packaging?

Do I need to be home for delivery?

What do I do if I'm missing items in my order?

Can I reorder what I had last time?

How do I cancel my order?

Can I place an order with you over the phone?

What's the deal with the cooling gel pack?

What happens if a meal goes out of stock after I've ordered it?

How do I know if my order is correct?

What do I do if my meal arrives damaged or spoiled?

How do refunds work?

How do I create an account?

I've forgotten my password — how do I reset it?

My Order

How do I determine my eligibility for subsidised meals?

What happens when my plan needs to be renewed?

How do I order if I'm a self-managed participant?

What do I have to pay with my NDIS subsidised meals?

How do I assist an NDIS participant to sign up with Dineamic?

NDIS and SAH

How do I order meals through my Support At Home?

Is there a minimum order amount?

Payments

What if I'm not satisfied with my meal?

Where can I find the Dineamic store?

How do I get in touch with you?

Are you a carbon neutral company?

Can I order via an app?

General FAQ

Have your bundles changed recently?

Can I make changes to the bundles?

Can I apply discount codes in bundles?

How do I order a bundle?

Pre-curated Bundle FAQS

How Does Subscription Work?

How Often Can I Receive Delivery?

Is It Possible to Cancel Subscription Anytime?

Is One-Time Purchase Still Available?

How do the Subscription Billing and Delivery Schedule Work?

I'm a NDIS/SAH Participant. Is Subscription Available for Me?

Subscription

What should I do if my order was delivered to the wrong address?

How are delivery issues with the driver handled?

When will I receive a self managed invoice for my order?

How can I identify the sender of a gift order if there was no note included?

How can I request information materials for a client without internet access?

Can I still use Afterpay to purchase your products?

How can prospective partners or suppliers get in touch with the procurement team?

Can I collect my order?Updated 9 days ago