What can I do if I won't be home for the delivery date?Updated 9 days ago
Add a safe drop location in your delivery instructions at checkout — for example, 'leave at front door in the shade' or 'leave with building concierge'. We recommend leaving specific delivery instructions at the checkout for a shaded, cool spot.
Daytime deliveries: boxes can be left outside for approximately 4–6 hours out of direct sunlight, and less in warmer climates (≥30°C).
Overnight deliveries: boxes can be left outside for approximately 7–9 hours under cooler climates, and less in warmer climates (≥30°C).
You'll receive a text when your order arrives.