Dineamic Help Centre

You will receive an SMS to the mobile phone recorded in your order the night before the delivery date.On the day of delivery, you can use this link to keep you updated on your order&#x2019;s journey to you. You&apos;ll also receive a text to alert to when it has arrived. So, if you&#x2019;re not home, you will know your Dineamic delivery is waiting for you.&#x202F;&#xA0;The ETA will continue to update, as there can be some unforeseen circumstances impacting the ETA, like traffic or weather. As such, the times we share for delivery are estimates, not exact times.If your order has not arrived within the timeframe you&apos;ve selected (e.g if it hasn&apos;t arrived by 6pm on a 7am to 6pm timeframe) please email us at <a href="mailto:team@dineamic.com.au" rel="noopener">team@dineamic.com.au</a> and we&#x2019;ll get back to you asap.&#xA0;

Our delivery partners will send you a text message the night before the delivery with a link to track your order, which contains an ETA.

What time can I expect my order to arrive?

Delivery

Do you cater for allergies, food intolerances and dietary preferences?

Do I have to cook or prepare the food?

Who supplies your raw ingredients?

What is the process for how your meals are cooked and transferred into your packaging?

Is your food kosher?

Do you use any preservatives in your food?

Can I freeze my fresh meals?

Can one person eat a pouch meal that serves two?

One of my favourites is missing?

Where can I find the ingredients and nutritional information for my meal?

Does your food come frozen?

Is your food halal certified?

Will I lose weight eating Dineamic?

Do you offer nutritional advice?

Are your meals suitable for people with nut allergies?

Can I eat Dineamic while pregnant or breastfeeding?

Do you cater for people who are gluten intolerant or coeliacs?

Can I make changes to a specific meal?

How often do you change your menu?

Does your food contain palm oil?

Our Food

Can I collect my order?

Can I change my delivery day?

How can I add delivery instructions to my order?

Can your driver call me before delivery?

How is the food delivered?

How long can the food be kept outside for?

Can I request a specific delivery time?

Do you deliver to high-rises and apartments blocks?

What can I do if I won't be home for the delivery date?

How can I find out if you deliver to my area?

How much is shipping?

How do I dispose of the delivery and meal packaging?

What do I do if I'm missing items in my order?

How do I cancel my order?

Can I place an order with you over the phone?

Can I place an order with you via email?

What's the deal with the cooling gel pack?

What happens if a meal goes out of stock after I've ordered it?

How do I know if my order is correct?

My Order

How do I determine my eligibility for subsidised meals?

What happens when my plan needs to be renewed?

How do you price your ingredients for NDIS participants?

How do I order if I'm a self-managed participant?

What do I have to pay with my NDIS subsidised meals?

How do I assist an NDIS participant to sign up with Dineamic?

Can I trial the meals before I commit to using Dineamic as my meals provider with the NDIS?

I'm an NDIS participant - how can I find out if Dineamic is right for me?

Why isn't my NDIS discount code working?

NDIS and HCP

What payment options do you offer?

Where can I find my invoice?

How do I manage my AfterPay payment?

How do I manage my ZipPay payment?

How can I manage my PayPal payment?

Can you keep my payment method on file?

Has the price of your meals changed?

How do I order meals through my Home Care Package?

I'm doing a BFT challenge - how do I use my discount?

Is there a minimum order amount?

Payments

What should I do if I'm having an issue with your website?

One of my favourites is out of stock?

The answer to my question isn't listed here!

What if I'm not satisfied with my meal?

Can I purchase your products as a gift for someone, or send a gift voucher?

Where can I find the Dineamic store?

Does Dineamic offer catering services?

Where is your kitchen located?

Are there any changes to the business due to COVID-19?

How do I get in touch with you?

Are you a carbon neutral company?

General FAQ

Have your bundles changed recently?

Can I make changes to the bundles?

Can I apply discount codes in bundles?

How do I order a bundle?

Pre-curated Bundle FAQS

How Does Subscription Work?

How Often Can I Receive Delivery?

Is It Possible to Cancel Subscription Anytime?

Is One-Time Purchase Still Available?

How do the Subscription Billing and Delivery Schedule Work?

I'm a NDIS/HCP Participant. Is Subscription Available for Me?

Subscription

What should I do if my order was delivered to the wrong address?

How are delivery issues with the driver handled?

When will I receive a self managed invoice for my order?

How can I identify the sender of a gift order if there was no note included?

How can I request information materials for a client without internet access?

Can I still use Afterpay to purchase your products?

How can prospective partners or suppliers get in touch with the procurement team?

What time can I expect my order to arrive?Updated 9 months ago